Refund policy
ray. - RETURN AND REFUND POLICY
We want you to love your purchase, but due to strict health and hygiene regulations surrounding hair accessories, our return criteria is firmly enforced.
- Hygiene and Return Eligibility
Products can only be returned or refunded if they are completely unused, unopened and in their original packaging. The self-sealing bag must be completely untouched, untampered and unbroken. If the self-sealing bag has been peeled, cut, torn or tampered with in any way, the product is classified as used. For hygiene reasons, it is instantly disqualified from any exchange or refund.
2. The 14-Day Return Window
You as the consumer have 14 days from the date your tracking link marks the parcel as 'Delivered' to request a return. Unauthorised returns sent back to our facilities without prior confirmation will not be processed and you will not receive a refund or a return.
3. Injury claims
By purchasing and using this product, you acknowledge that ray. is not liable for any injury, damage, or adverse reaction resulting from the use, misuse, or improper handling of this item. Use is at your own risk and discretion.